Troubleshooting

Top Tips

First thing to check if you're encountering problems is your transform.engine and transform.client software versions. Ensuring these are on the latest versions will ensure you're starting from a great foundation.

Connectivity Issues

Unable to connect to your transform.engine? Check your transform.engine has the expected IP address using the OLED display on the front of the unit.

If correct, check that the computer running the transform.client is on the correct IP address and the same subnet (and, indeed, the same network!). A quick way to check devices are visible to each other is using a ping command (using cmd.exe for Windows and Terminal program on Mac).

A top tip at this point is to look in Dante Controller, even if your devices are in different subnets: Dante Controller discovery should hopefully see them in 'Device Info' and also very handily tell you the subnet of the troublesome device along with the subnet of your device.

If unable to ping or see the transform.engine in Dante Controller, plug a cable directly between computer and transform.engine, try ping command again. If this works, it suggests an issue with your network: check the various devices and cabling are not damaged / cut / eaten by a rat, and that the network settings on the switches have been configured correctly.

Common Dante Issues

Devices appearing as red in 'Device Info'? Check devices are in the same subnet as your system.

Unable to make crosspoints between devices? Check the sample rate for each device is configured correctly.

Device appearing online then offline, repeatably? Check there isn't two or more devices with the same IP address on the network.

For further information about Dante network settings and support, please visit: Audinate Dante Support.